Where are you located?
dunn effects are all etched, drilled, assembled and wired by myself in my home workshop in Saint Louis, Missouri, USA.
Got any sound clips?!
At present, there are a couple of demos produced by MrExcane loaded on YouTube for some of my early models. I am working on the next round of demos for the latest models and hope to have them up sometime in 2017.
Are these good for bass?
Yes, I tune all effects to work for guitar and bass.
Do you have X pedal in stock?
No, all of our effects are made to order. I do not have overstock. Please allow up to 6-8 weeks for delivery (within the US) for standard production models. Custom pedals may take slightly longer.
Do you ship international?
International shipping is available at a flat rate. All duties, taxes, import charges, etc., are applied. (I cannot mark the value as $.00. Please do not ask.) International shipping service is provided by USPS first class international, which admittedly is not the most timely method of delivery, but is reliable and rather cost effective.
Do I get a get a tracking number?
Tracking numbers are provided by email for every shipment to the email noted in the PayPal receipt.
Can I get a refund?
Unfortunately, no. All sales are final.
Well... why not?
This is a very small business operation, and simply cannot afford to offer refunds if the effect is simply not to your liking or what you expected.
Do you buy back pedals?
Not as a standard practice, no.
My pedal showed up and it doesn't work?
If in the event your pedal was damaged in transit:
1. If it is within reason to repair (and the enclosure is not visibly damaged), please send the pedal back and it will be repaired or replaced at no cost.
2. If it is beyond repair, a claim will be filed with the shipping service and the pedal will be replaced once the damaged unit has been returned.
My pedal never showed up?
If you've received a tracking email, and the package appears to be stuck in transit or was lost in the mail, please contact me directly and I will work to rectify the situation as soon as possible. This is likely entail a replacement unit being sent.
Does it have a warranty?
Every dunn effects pedal has a non-transferable lifetime guarantee for the original owner. Any issues you ever have with it, over it's lifetime, I'll take care of.
I bought this second-hand, but it's not working properly: can you fix it?
Yes, but it will entail the cost of replacement parts, return shipping and a $25 bench fee.
If I mess with it, is the warranty still good?
Modifications of any kind, or performing self-repair (unless directed by me), will immediately void the warranty.